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International Automotive Technicians Network
Re: Customer Priorities and Safety Concerns
Posted to Shop Management Forum on 7/17/2004

Howard,

You are right exactly on the money. That's how it happened.

Tom is also right. Some people just don't want to get it.

Reminds me of the 16 year old girl who brought her newly acquired older Civic in for an oil change, her first visit to us.

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