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International Automotive Technicians Network
Re: WWYD/where did I go wrong?
Posted to Shop Management Forum on 7/13/2004

I think this is a case of a customer trying hard to make his problem your problem.

If your work order says "test inoperative ac - found bad switch, replaced switch" and it now has a leak, that's too bad for him but it is a separate repair.

The fact is, you... Login to read more.