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Re: 'Policies' and driving away customers
Posted to Shop Management Forum on 7/12/2004 4 Replies

Maybe there is another lesson here too.

It sounds like he tried to handle it from the wrong direction. Stopping you in the lobby and making a scene out of a lousey cheap paper cup was not the answer.

Simply moving the cups so they they were not in the publ... Login to read more.

4 Replies Received (View Replies)