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International Automotive Technicians Network
Re: stereotypical bias or educated 'gut feeling'?
Posted to Shop Management Forum on 7/9/2004

as usual, you have all given excellent advice. I don't usually judge by looks alone (that is why the question). But in the same breath, I have been heavily burned before. This customer does not have a regular shop, he just bought the car. He was referred by on... Login to read more.