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International Automotive Technicians Network
Re: Management and methodology
Posted to Shop Management Forum on 6/25/2004 1 Reply

Its in people's nature to want to jump to the answer (or diagnosis). I think if it where writen as a mathmatical formula it might read like this:

Not knowing how X Not wanting to find out how = the faster the person jumps to the "diagnosis"

Then there is t... Login to read more.

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