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International Automotive Technicians Network
Re: WEEDING OUT POOR CUSTOMERS
Posted to Shop Management Forum on 6/19/2004

Darryl,

It seems to me you have the right idea. Fix the original problem, he may have a simple odd thing that was part of what was done, not your fault nor his. Make sure he knows that you are quite able to fix the vehicle. Then tell him that you can fix his... Login to read more.