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International Automotive Technicians Network
Re: WEEDING OUT POOR CUSTOMERS
Posted to Shop Management Forum on 6/16/2004 4 Replies

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Hi Gary,

Always stress to the customer BEFORE they leave that if a problem is still apparent or another symptom "magically" appears, please come back, even if you're MAD at us.

Besides that gives ... Login to read more.

4 Replies Received (View Replies)