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Re: Customer wants a refund. ( long post)
Posted to Shop Management Forum on 6/9/2004 1 Reply

Usually, a second chance is not too much to ask. If a customer has a problem with any of our repairs, it MUST be returned to our shop for any corrections to be made. The only exceptions to that rule is when the car is too far away to make it feasibly with in r... Login to read more.

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