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International Automotive Technicians Network
Re: A different diagnoses WWYD
Posted to Shop Management Forum on 6/3/2004 1 Reply

CLUE #1 The customer is returning one month later... Isn't it possible that the drain plug was NOT leaking the day you originally checked the car?

Do you think giving her the money back will win back her trust? Giving money back is an admission of guilt.

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