Re: Pep Boys sued over use of flatrate manuals

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Posted to Shop Management Forum on 5/31/2004

Re my figures Tim, these are the reasons given for not being able to reach the target figure.

1) Lack of supervision

2) Poor appointment system

3) Poor dispatching/control

4) Poor after sales marketing

5) Inadequate SA sales skills

6) Inadequate fa... Login to read more.