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Re: Pep Boys sued over use of flatrate manuals
Posted to Shop Management Forum on 5/31/2004 1 Reply

Thomas - these aren't "my standards".

They are standards set/required/yearned for by a manufacture whose SM course I attended.

Even WAY BACK in the 1970's when I was foreman for a service section owned by a large petroleum company - the figure required was... Login to read more.

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