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Re: Pep Boys sued over use of flatrate manuals
Posted to Shop Management Forum on 5/30/2004 5 Replies

[...trimmed text...]

I'll take stab at what I think Tom is referring to.....

Industry 'standards' of 95% productivity and 125% efficiency do exist.

Take this example. A person is on the clock for 40 hours. In that 40 ... Login to read more.

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