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Handling Things, Opportunity or Aggravation
Posted to Shop Management Forum on 5/26/2004 66 Replies

Suppose a gentleman comes to your shop in a late model vehicle, say a Cadillac STS. He comes in and ask if someone can come out to the parking lot and tell him what is wrong with his car. When you ask, what sort of problem is he having, he says, there's a dash... Login to read more.

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