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Re: Gentile's Barber Shop or Is Getting Auto Repair Pleasant?
Posted to Shop Management Forum on 5/11/2004

Hi Chris,

It's like biting the hand that feeds you, when speaking ill of one's clients, IMO. It is MY job to get along with the client, not his to get along with me. If he leaves unhappy, I have failed to do my job and shoul... Login to read more.