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International Automotive Technicians Network
Re: Reality check or why do people want their money's worth
Posted to Shop Management Forum on 4/18/2004

Hi Hal,

The fact that she returned tells me that your operation demonstrates value in her eyes. When a client calls and says his brakes are metal on metal, it is not reasonable to think all will wait a week to ten days for me to see them.

I simply could no... Login to read more.