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Re: Where did my customers go,or temporary 'Heros'
Posted to Shop Management Forum on 4/18/2004

Thanks Hal. I'm glad to say we agree on this. That is the way I have been doing it since I went out on my own in 1990. My feelings mirror yours, I just wanted to make sure I was on track and not missing something. My retention rate is also up wards of 90% and ... Login to read more.