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Hi, My name is Jim and I mumble and talk to fast.
Posted to Shop Management Forum on 4/13/2004 5 Replies

Hello SMF

A while back at my request I set up to have my phone quote or quotes tape recorded so I could evaluate my sales calls. I had a friend call as a customer and tape the conversation as a secret shopper. This has been one eye opening experience and I b... Login to read more.

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