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International Automotive Technicians Network
Re: Graciously declining the business....
Posted to Shop Management Forum on 4/7/2004

Whatever the case is... just tell them like it is.

If the customer wants to "do just enought to get by for now"... I give them a polite "sorry, I don't cut corners" or a variation of those words.

If it's "what if I bring you the parts".... Then its a polit... Login to read more.