Excellent points Tom! The very best way to handle this kind of situation. Stay neutral and enthusiastic about getting their car back in your shop so you can get to the bottom of it and find a solution.

“There are no problems, only solutions” John... Login to read more.

iATN Members:
Login to read this message and participate
Auto Repair Pros:
Join iATN to read this message and others
Vehicle Owners:
Find a nearby iATN member to repair your vehicle