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International Automotive Technicians Network
Re: Recalls or How much do we need more service work....
Posted to Shop Management Forum on 3/19/2004

I wouldn't think it was to try and get upsells. I would think that they would rather that the tailgate fell off because then the customer would be more inclined to buy a new vehicle. "Well the tailgate fell off, time to trade her in", it could happen :)

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