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Re: Complaints - Criticism or Complement?
Posted to Shop Management Forum on 3/9/2004 4 Replies

Heres "the rub" Louis. No-one knows they are giving poor service unless someone complains or business drops off.

In the first example, I would have sent it back - I don't care if it cost 30 cents or $30. BAD IS BAD. Same as the second example. I don't di... Login to read more.

4 Replies Received (View Replies)