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Re: Complaints - Criticism or Complement?
Posted to Shop Management Forum on 3/8/2004 1 Reply

Hey Louis,

Good one again. Whenever we get a complaint (I think we had 1 last year, VBG) we sincerely thank the customer for calling, both at the beginning of the phone a call, at the end of the phone call, at the counter on arrival and on picking up the veh... Login to read more.

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