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International Automotive Technicians Network
Re: Customer's parts and cleanup
Posted to Shop Management Forum on 3/5/2004

Delmon,

I guess I'm not clear on why I should warranty labor on a part I didn't supply. Yes I recouped the profit lost by the customer purchasing his parts from XYZ autoparts but that doesn't mean I should or do feel any responsibility to warrant my installa... Login to read more.