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International Automotive Technicians Network
Re: Number of customers per $100K Gross Revenue
Posted to Shop Management Forum on 3/3/2004 1 Reply

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We define an active customer as one who has visited the shop in the last 12 months. We define a loyal customer as one who has been in at least 3 times in the last 12 months and spent a minimum of $... Login to read more.

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