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customer expectations short post
Posted to Shop Management Forum on 2/8/2004 9 Replies

our shop, my shop, the shop is going thru some,ummmmm lets say changes. This week, taking notice of customer comments these two stand out. Aside from the "do you work, are you open saturday" ones I heard several time. "there is no one up front" teamed with, "w... Login to read more.

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