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Re: Comebacks [defects] caught in the shop or by the tech
Posted to Shop Management Forum on 2/3/2004 2 Replies

Hi Damon,

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Thank you! I feel very strongly on that point, and your friend is quite wise. I am considering expanding the OD of defect to include any client that does NOT return within a certain amount... Login to read more.

2 Replies Received (View Replies)