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International Automotive Technicians Network
Re: A customer is gonna get fired in the morning!!
Posted to Shop Management Forum on 2/2/2004

What could you possibly gain by doing what you say? An irritated motorist who complains about you to all his friends, some of whom may be potential customers?

I would change the oil since I already had the appointment, and say that BMW now recommends only BM... Login to read more.