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Comebacks [defects] caught in the shop or by the tech
Posted to Shop Management Forum on 2/2/2004 4 Replies

Last week I posted a piece on tracking defects [comebacks].

[...] [[...]]

I stated in order to track anything one must first have an operational definition (OD) of a the thing being tracked. My OD of a defect is ANY occurrence that requires work to be re... Login to read more.

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