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International Automotive Technicians Network
Re: One Way Some of us are Losing Business (You're Gonna Hate This!)
Posted to Shop Management Forum on 1/31/2004

I've got most of my customers trained to "Just say NO!!" to any extras at the lube place. I try to do such a thorough service on my customers' cars when I DO see them that they need nothing but O&F and maybe tires between visits to my shop very 15 or 30K. I've... Login to read more.