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International Automotive Technicians Network
Re: parts that fail just out of warranty
Posted to Shop Management Forum on 4/8/1999

Did YOU do anything wrong? If so, fix it. If not, go home and get some sleep. You very well may lose a customer for something not your fault, but you'll probably gain one next week the very same way.

It may sound harsh to some, but I would say that a custome... Login to read more.