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International Automotive Technicians Network
Re: Comebacks
Posted to Shop Management Forum on 1/28/2004 3 Replies

Louis,

It is my policy that we do what ever it is necessary to give that customer 100% satisfaction.

I do track tech comebacks. I graph tech's production units and comebacks. These graphs are posted on a bulletin board in the work area. Now the comebacks h... Login to read more.

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