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International Automotive Technicians Network
Re: Trend Change in Process, or Just a Fluke?
Posted to Shop Management Forum on 1/27/2004

And here we are thinking our Maintenance Program was such a success none of our customers were breaking [...]!

Now, do I share this info w/the rest of the shop or let them continue to think we have fixed all the broken cars….

Oh, by the way – booked until ... Login to read more.