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International Automotive Technicians Network
Re: The Service Advisor 'Problem'
Posted to Shop Management Forum on 1/25/2004

You might be well advised to observe your SA's technicques, Hugh. It's been my experience that the ones that can keep up the performance year in and year out do NOT sell, they simply make things available for the customer to buy...in other words, the high=pres... Login to read more.