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International Automotive Technicians Network
Re: So what IS fair.........
Posted to Shop Management Forum on 1/13/2004

Hi Lisa!

First off, I want to say that I think that the dedication to customer service is laudable. It is wonderful to see folks willing to go the extra mile. :) Now, that being said - gotta play Devil's Advocate for a minute...

Did anyone call the custome... Login to read more.