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International Automotive Technicians Network
Re: Customer installed their own parts, asks you to do an alignment
Posted to Shop Management Forum on 1/9/2004

Hi Gary,

I have never had a problem explaining the technique. If the client want's quality he has no problem with it, if he wants something less it gives him a graceful way of backing out. Possibly at a later time he may be a potential client, the last thing... Login to read more.