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International Automotive Technicians Network
Re: Customer installed their own parts, asks you to do an alignment
Posted to Shop Management Forum on 1/9/2004

Hi Robert,

I actually bill by the clock hour. I just explain it's this much per hour, and the clock starts when the tech gets in the car to test drive it. Really never had a problem with people understanding that.

It also works great when people want extra... Login to read more.