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International Automotive Technicians Network
Re: Customer installed their own parts, asks you to do an alignment
Posted to Shop Management Forum on 1/8/2004

Hello Robert!

All alignments should be billed out at "flat rate" and the customer needs to pay the full amount. Chilton, Alldata, Mitchell, & Motors all have labor rates listed for each individual vehicle model.

All alignments need to be performed using th... Login to read more.