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Re: Good to Great
Posted to Shop Management Forum on 1/5/2004 5 Replies

A great shop or a great business usually gets most of it's business from customer referrals.

Being mobile, to me a great business has to: 1) Be there when you say you'll be there. 2) Do the job as if your reputation depends on it.(It does) 3) Be there if/whe... Login to read more.

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