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International Automotive Technicians Network
Re: Customer wants to supply their own parts WWYD?
Posted to Shop Management Forum on 1/1/2004

I think we have all had this problem. With a few notable exceptions we no longer permit this. We just tell them we DO NOT use their parts. When we were permitting this, we both discouraged the practice and made up for lost margins by charging 1.5x our normal l... Login to read more.