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International Automotive Technicians Network
Re: Customer wants to supply their own parts WWYD?
Posted to Shop Management Forum on 1/1/2004

You can't stop them from buying their own parts, but you can stop putting them on. How? It's very easy. Just say, "I/we don't put on carry in parts". The first time you may feel like a heel, but from then on it's much easier. Login to read more.