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International Automotive Technicians Network
Re: dealing with IRATE customer
Posted to Shop Management Forum on 1/1/2004

Gary, I agree. Since I don't own the place, I try to learn things. Unfortunately it seems at others mistakes.

I have tried to voice my concerns with our owners (there are two) and the book keeper/secretary. The one owner (I call him the boss) is the one who ... Login to read more.