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International Automotive Technicians Network
Re: Death & your customers
Posted to Shop Management Forum on 12/11/2003

No set in stone policy, but in a small town and with the funeral home just up the road we usually know who has passed and what impact they had on our lives.

Some we send a flower arrangement, some a card, some we stop in for the wake, some we don't do anythi... Login to read more.