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International Automotive Technicians Network
Re: Death & your customers
Posted to Shop Management Forum on 12/11/2003

Hi Phil,

In the case of most customers, we will give our condolences on the next visit of their relatives. Sometimes flowers or a card. Every once in a while, we have maybe done this 5 times, we will close the shop and all of us (2 or 3) go to the wake if th... Login to read more.