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Re: Benchmarking, good source of ideas, but use caution
Posted to Shop Management Forum on 12/8/2003 1 Reply

[...trimmed text...]

I should have added.

How are we going to be better?

What are we not doing, that we should be doing?

What can we do to make things better?

How are we going to handle tough customers?

etc. etc... Login to read more.

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