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International Automotive Technicians Network
Re: The tie between you and your customers - a key to success
Posted to Shop Management Forum on 12/5/2003

I think you are right, some people gravitate toward big clean shops with yards full of shiny cars like theirs.

The group of people you refer to are those driving shiny new cars themselves.

I do not think drivers of 10-year-old beaters think that way.

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