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Re: Responding to an offended customer
Posted to Shop Management Forum on 3/20/1999

Andy,

Do you remember the old cliche that a satisfied customer will tell 2 friends on average. But an unhappy one will tell 10.

Don't worry, it's all BS. This old bitch and everyone like her doesn't have 10 friends combined. Don't dignify her whining with ... Login to read more.