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International Automotive Technicians Network
Re: Service policies in customer waiting area - what do you do?
Posted to Shop Management Forum on 12/4/2003

Hi Joseph,

In MA, they do not make you post all your charges. Rather, they require you to disclose the basis for the charges.

The basis could be $50 per hour worked, or it could be $50 to replace a tire. One would be a flat rate type charge, the ot... Login to read more.