× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Responding to an offended customer
Posted to Shop Management Forum on 3/20/1999

[...trimmed text...]

Andy, Send her a very brief letter apologizing for using her first name and leave it at that. Sounds like your dealing with woman that has a serious problem. For her to take the effort to write a lett... Login to read more.