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International Automotive Technicians Network
Re: Service policies in customer waiting area - what do you do?
Posted to Shop Management Forum on 12/3/2003

[...trimmed text...]

Hi Mark,

Here is a partial quote from the MA code of regulations (the law that applies here. The entire body of law that my policy sheets comply with is several pages.

(4) It is an unfair or decep... Login to read more.