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International Automotive Technicians Network
Re: Prospering when the economy is slow
Posted to Shop Management Forum on 11/19/2003

P.S. - At five tonight I presented an owner with his invoice, the history sheet was stapled to it. He read it and said - "There is no date next to the brake fluid service. When should it be done?"

I couldn't believe the SA and techs missed this but sure enou... Login to read more.